Refunds & Exchanges

Your happiness in our chair matters to us. All services and retail sales are final, and we don’t offer refunds.

SERVICES
If something about your service isn’t quite right, reach out within 7 days of your appointment. We’ll invite you back for a complimentary adjustment. Concerns raised after 7 days will be booked as a new service.

RETAIL
If a product isn’t the right fit, we’re happy to exchange it within 14 days of purchase, as long as it’s been used no more than twice and you have proof of purchase.